Terms of service

Last updated: 13/08/2026 17:00 UK BST

Terms and Conditions

Mend Supplements

These terms and conditions (the "Terms") govern your use of the Mend Supplements website (the "Website") and your purchase of any products from us. Please read them carefully, as they affect your legal rights and obligations. By using the Website or placing an order, you agree to be bound by these Terms. If you do not agree to them, please do not use the Website or place an order.

1. About us

Mend Supplements is a trading name of Mend Collective Ltd, a company registered in England and Wales under company number 16805268, whose registered office is at 30 Stratford Road, Wolverton, Milton Keynes, MK12 5LW ("we", "us" or "our").

You can contact us by email at hello@mendsupplements.co or by writing to us at the address above.

2. Changes to these Terms

We may update these Terms from time to time. Any changes will be posted on this page, and it is your responsibility to review the Terms periodically. Changes apply to your use of the Website and to any orders placed after the changes are posted. If you do not agree to the updated Terms, you should stop using the Website. Changes will not affect any order for which we have already sent you a dispatch confirmation.

3. Eligibility

By using the Website and placing an order, you confirm that you are at least 18 years of age, that you are legally capable of entering into a binding contract, and that the personal information you provide is true, accurate, current and complete. You agree to tell us promptly of any changes to that information by contacting us at hello@mendsupplements.co.

4. Our products

Our products are food supplements. They are intended to be taken as described on the product label and are not a substitute for a varied and balanced diet or a healthy lifestyle.

We take care to describe and show our products accurately. Images, packaging and descriptions are for illustration, and the product you receive may vary slightly in appearance. Always read the label and ingredient list on the product you actually receive before use, as this is the definitive information for that batch.

All products are subject to availability. If a product becomes unavailable after you order, we will let you know and give you the option to wait for stock or cancel that item for a refund.

5. Health disclaimer

Our products are not medicines and are not intended to diagnose, treat, cure or prevent any disease or medical condition. The information on the Website is provided for general information only and is not medical advice.

If you have a medical condition, are pregnant or breastfeeding, are taking any prescribed medication, or have any concerns about whether a product is suitable for you, you should consult your doctor or pharmacist before use. Do not exceed the recommended daily intake stated on the label. Keep out of the reach of children. Discontinue use and seek advice if you experience any adverse reaction.

Nothing in these Terms affects your right to rely on any authorised statement that appears on the product label or packaging.

6. How the contract is formed

Placing an order on the Website is an offer by you to buy the product. All orders are subject to acceptance by us.

After you place an order you will receive an acknowledgement email confirming that we have received it. This acknowledgement does not mean your order has been accepted. A binding contract between you and us is formed only when we send you an email confirming that your order has been dispatched (the "Dispatch Confirmation"), and only in respect of the products listed in that Dispatch Confirmation.

We may decline or cancel an order for any lawful reason, including where the product is unavailable, where we identify a pricing or description error, where we are unable to obtain authorisation for payment, or where we suspect fraudulent or unauthorised activity. If we cancel an order after you have paid, we will refund you in full.

7. Price and payment

The price of products is as shown on the Website at the time you place your order, in pounds sterling and inclusive of VAT where applicable. Delivery charges, where they apply, are shown separately at checkout before you confirm your order.

We take reasonable care to ensure prices are correct. If we discover that the price of a product you have ordered is wrong, we will contact you before dispatch and give you the option to continue at the correct price or to cancel that item. If a pricing error is obvious, unmistakable and could reasonably have been recognised by you as an error, we are not obliged to supply the product at the incorrect price.

Payment is taken at the time of purchase using the payment methods shown at checkout. Payments are processed by our third-party payment providers, and by paying you agree to their terms as well as ours.

8. Subscriptions

Some products are available on a subscription basis. If you choose a subscription, the following terms apply in addition to the rest of these Terms.

8.1 Recurring orders and payment. By starting a subscription you authorise us to charge your chosen payment method on a recurring basis, at the frequency and price shown when you subscribe, until the subscription is cancelled. Each recurring order is a separate purchase of product under these Terms.

8.2 Renewal price. We will apply the subscription price shown to you at the point you subscribe. If we change subscription pricing, we will give you reasonable advance notice by email before the change takes effect, and you may cancel before your next renewal if you do not wish to continue at the new price.

8.3 Managing your subscription. You can pause, skip, change the frequency or length of, or cancel your subscription at any time through your online account dashboard, or by contacting us at hello@mendsupplements.co. To ensure a change takes effect before your next order, please make it at least [insert number, e.g. 48] hours before your next scheduled dispatch date. Changes made after that point may first apply from the following order.

8.4 Cancellation. Cancelling a subscription stops future recurring orders. It does not automatically refund an order that has already been processed or dispatched, though your separate cancellation and return rights under clauses 10 to 12 still apply to each individual order.

9. Delivery

We deliver to addresses within the areas shown at checkout. Delivery charges and estimated timescales are those displayed at checkout at the time of your order.

We will aim to dispatch and deliver within the estimated timescales, but any dates given are estimates and not guaranteed. We are not responsible for delays caused by matters outside our reasonable control (see clause 18).

Delivery is complete, and responsibility for the products (including the risk of loss or damage) passes to you, when the products are delivered to the address you gave us. Ownership of the products passes to you once we have received payment in full and the products have been delivered.

If no one is available to take delivery, the carrier will normally leave a card or notification explaining how to rearrange delivery or collect the products.

10. Your right to cancel (cooling-off period)

If you are a consumer, you have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel most orders within 14 days without giving a reason.

10.1 Cancellation period. The 14-day period runs from the day you (or someone you nominate) receive the goods. Where an order is delivered in separate instalments, the period runs from the day you receive the last item.

10.2 How to cancel. To exercise this right, tell us clearly of your decision to cancel before the period expires, by emailing hello@mendsupplements.co with your name, order number and details of the order. You may use the model cancellation form, but you do not have to.

10.3 Important exception for supplements. By law, the right to cancel does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once they have been unsealed after delivery. Because our products are ingestible food supplements, this means that if you have opened or broken the seal on a product, the statutory right to cancel that product no longer applies. You may still return sealed, unopened products within the 14-day period. This does not affect your rights in respect of faulty products under clause 12, and it is separate from our voluntary guarantee under clause 11.

10.4 Returning goods and refunds. If you cancel, you must return the goods to us without undue delay and no later than 14 days after telling us you wish to cancel. You are responsible for the cost of return unless the goods are faulty or misdescribed. We will refund the price you paid, together with the standard (least expensive) delivery cost we offered, within 14 days of receiving the goods back or of you providing proof that you have returned them, whichever is sooner. We may reduce your refund to reflect any loss in value of the goods caused by your handling them more than was necessary to establish their nature and characteristics.

11. Our 30-day satisfaction guarantee

Separately from, and in addition to, your legal rights, we offer a voluntary 30-day guarantee. If within 30 days of receiving your order you are not happy with the product, you may return the bottle to us and we will refund you in full for that product, even if it has been opened.

This is a goodwill guarantee offered at our discretion. It applies to your first order of a given product and does not limit or replace your statutory rights under clauses 10 and 12. To claim, contact us at hello@mendsupplements.co within the 30-day period and we will explain how to return the item. We may decline repeated or clearly excessive claims where we reasonably consider the guarantee is being misused.

12. Faulty or misdescribed products

We are under a legal duty to supply products that are as described, fit for purpose and of satisfactory quality. Nothing in these Terms affects your legal rights under the Consumer Rights Act 2015.

If a product is faulty, damaged on arrival, or not as described, please contact us at hello@mendsupplements.co with your order number and, where possible, a photograph. Depending on your circumstances and the timing of your claim, you may be entitled to a replacement or a refund. We will cover reasonable return costs for faulty or misdescribed products. For food and supplement products, please do not consume anything you believe to be faulty.

13. Promotions and discount codes

From time to time we may offer discount codes, promotions or introductory offers. Unless stated otherwise, each is subject to availability, may be withdrawn or amended at any time, cannot be used in conjunction with any other offer, has no cash value, and may be limited to one use per customer or per household. Introductory or first-order offers apply only to the first qualifying order. We reserve the right to cancel an order or void a discount where we reasonably believe a code has been used in breach of its terms or fraudulently.

14. Your account

If you create an account, you are responsible for keeping your login details confidential and for all activity that takes place under your account. Tell us promptly at hello@mendsupplements.co if you believe your account has been accessed without your authorisation. We may suspend or close an account where we reasonably believe these Terms have been breached.

15. Acceptable use of the Website

You may use the Website only for lawful purposes. You must not use it in any way that breaches any applicable law, is fraudulent, or seeks to harm or impair the Website or its security. You must not attempt to gain unauthorised access to the Website, the server on which it is stored, or any connected system.

16. Intellectual property

All content on the Website, including text, graphics, logos, images, product formulations as presented, and the "Mend" and "Mend Supplements" brand names, is owned by or licensed to us and is protected by intellectual property laws. You may not copy, reproduce, distribute or commercially exploit any of it without our prior written permission. You may view and print content for your own personal, non-commercial use.

17. Our liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your statutory rights as a consumer, or for any other liability that cannot lawfully be limited or excluded.

Subject to that, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. We do not exclude our responsibility to you where it would be unlawful to do so.

We are not liable for any loss or damage arising from your failure to follow the product label, dosage instructions or any medical advice, or from use of a product that is unsuitable for you where that unsuitability would have been apparent from the label or from consulting a healthcare professional.

We are not liable for business losses. If you use the products for any commercial or business purpose, we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

18. Events outside our control

We are not liable for any failure or delay in performing our obligations where that failure or delay results from events outside our reasonable control, including but not limited to supply failures, carrier or postal delays, extreme weather, fire, flood, epidemic or pandemic, acts of government, or failure of utilities or communications networks. If such an event occurs, we will contact you as soon as reasonably possible and take steps to minimise the delay.

19. Data protection

We process personal data in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018. Full details of what we collect, how we use it and your rights are set out in our Privacy Policy, available on the Website. By placing an order you acknowledge that we will process your personal data as described in that policy.

20. Complaints

We want you to be happy with your purchase. If you have a complaint, please contact us at hello@mendsupplements.co and we will do our best to resolve it promptly. We aim to acknowledge complaints within [insert number, e.g. 3] working days and to provide a full response within a reasonable period.

21. Governing law and jurisdiction

These Terms, their subject matter and their formation are governed by the law of England and Wales. If you are a consumer, you and we both agree that the courts of England and Wales will have jurisdiction, except that if you live in Scotland or Northern Ireland you may also bring proceedings in your local courts.

22. General

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force. If we do not insist that you perform any of your obligations, or delay in enforcing our rights against you, that does not mean we have waived those rights.

We may transfer our rights and obligations under these Terms to another organisation, and we will tell you in writing if this happens; your rights under these Terms will not be affected. You may not transfer your rights or obligations under these Terms to anyone else without our prior written consent.

These Terms constitute the entire agreement between you and us in relation to their subject matter. A person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of them.

23. Contact us

For any questions about these Terms or your order, contact us at hello@mendsupplements.co or write to us at Mend Collective Ltd, 30 Stratford Road, Wolverton, Milton Keynes, MK12 5LW.