Refund policy
Last updated: 13 August 2026 17:10 UK BST
Refund & Returns Policy
Mend Supplements
We want you to be happy with your order. This policy explains when you can return a product, how to do it, and what you'll be refunded. It sits alongside our Terms and Conditions and does not affect your legal rights as a consumer.
Our 30-day satisfaction guarantee
We want you to be able to try a product with confidence. If you're not happy with your first purchase of a product, you can return it for a refund of the product price — even if the bottle has been opened — provided you contact us within 30 days of receiving that first order.
This is a one-time goodwill guarantee, offered on top of your legal rights, so that trying something new feels risk-free. Please note:
The guarantee applies only to the first time you buy a given product, whether as a one-off order or your first subscription delivery. It does not apply to repeat purchases, renewals, or subsequent subscription orders of a product you've bought before — by that point you already know how the product suits you.
It covers one claim per product, per customer or household. If you've claimed on a product once, further orders of that product aren't covered by the guarantee (though your rights for faulty or misdescribed items always remain).
To claim, email us at hello@mendsupplements.co within the 30-day period with your order number, and we'll confirm how to return it. We may decline claims that fall outside these conditions, or repeated or clearly excessive claims where we reasonably believe the guarantee is being misused. Please note refunds will have the packing and delivery cost deducted from the refund
Your legal right to cancel (14 days)
Separately from our guarantee, if you're a consumer you have the right to cancel most orders within 14 days of receiving them, under the Consumer Contracts Regulations 2013.
Because our products are ingestible food supplements, there's an important limit set by law: once the seal on a product has been broken, that product can no longer be returned under the statutory cancellation right for health and hygiene reasons. Sealed, unopened products can be returned within the 14-day window. (Opened products are still covered by our 30-day guarantee above, and by your rights if a product is faulty.)
To exercise this right, tell us in writing before the 14 days are up. Email hello@mendsupplements.co with:
- Your full name
- Your order number (e.g. #1001)
- The items you wish to cancel
- The address you're returning from
Model cancellation form
Use this if you prefer not to write your own message. Copy, fill in and email to hello@mendsupplements.co:
To: MEND Supplements returns, 8 whittle end, Braintree, CM77 7BA (hello@mendsupplements.co)
I/We [] hereby give notice that I/We [] cancel my/our [] contract of sale of the following goods []/for the supply of the following service [*],
Ordered on []/received on [],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date.
[*] Delete as appropriate.
Faulty, damaged or incorrect items
If a product arrives faulty, damaged, or isn't what you ordered, please contact us at hello@mendsupplements.co within a reasonable time, with your order number and a photograph if you can. You're entitled to a replacement or a refund under the Consumer Rights Act 2015, and in these cases we'll refund you in full including delivery, and cover the cost of returning the item. Please don't consume anything you believe to be faulty.
Shipping costs
Please note the following about delivery charges on returns:
The original delivery charge you paid is non-refundable on 30-day guarantee returns and change-of-mind returns. We refund the price of the product itself, not the cost of getting it to you and the outer packaging cost.
Return postage is your responsibility for guarantee and change-of-mind returns. We recommend using a tracked service and keeping your proof of postage, as we can't be responsible for items lost on their way back to us.
The two exceptions, both required by law: if your item is faulty, damaged or incorrect, we cover return costs and refund delivery in full (see above); and if you exercise your statutory 14-day cancellation right on a sealed order, we'll refund the standard delivery charge as the law requires.
How to return an item
For anything outside the 30-day guarantee, or once we've confirmed your return, please send the product to our warehouse:
Mend Supplements Returns
8 Whittle End, Braintree, CM77 7BA
Please include a note with your order number and name inside the parcel so we can match it to your order. Do not send returns to our registered office address, as this will delay your refund.
Condition of returned items
Please return products with a note of your order number. For sealed statutory returns, the product must be unopened with its seal intact. We may reduce a refund to reflect any loss in value caused by handling a product more than was necessary to check it — for example, if packaging is damaged or the product is no longer in a resaleable condition beyond what our guarantee covers.
How and when you'll be refunded
We'll process your refund to your original payment method once we've received and checked the returned item, or once you've provided proof that you've sent it back, whichever is sooner. Refunds are made within 28 days of that point. It can then take a few additional working days for the money to appear, depending on your bank or card provider.
Subscriptions
Cancelling a subscription stops future orders but doesn't automatically refund an order that has already been processed or dispatched. Each individual order is still covered by this policy. You can pause, skip or cancel your subscription anytime from your account dashboard, or by emailing hello@mendsupplements.co.
Contact us
For any return, refund or product concern, email hello@mendsupplements.co and we'll help. We aim to respond within 3 working days.